Rabu, 14 Juli 2021


  • Juli 14, 2021
  • Penerbit NEM


In the world of Hospitality and Tourism, the need for Etiquette and Protocol is necessary for achieving guest satisfaction and fulfilling guest needs. As the Tourism and Hospitality Industry grows, the need for social guidance, manners, and etiquette becomes crucial especially for those related in this business. This Book will allow everyone to learn and understand the definition and needs of Etiquette and Protocol in the Hotel Industry, filled with a compilation of history of from where it all begun, definitions of Etiquette and Protocol and also a proper manner to work in the hotel environment especially in the front of the house service operation area where guest interaction with the hotel employees took place. This book is perfect for readers who are interested and want to learn or gain new knowledge about the hotel industry because it is delivered in the form of a millennial’s design and illustration to ease the readers in reading and gaining the information. Hope this book will bring knowledge and help to develop Indonesia’s hospitality and tourism education even further.