The Green Advantage : How Customer Beliefs in Green Dynamic Capabilities Drive Authentic Brand Activism and Innovative Value in Hospitality
As
sustainability becomes an essential expectation in hospitality, “The Green
Advantage: How Customer Beliefs in Green Dynamic Capabilities Drive Authentic
Brand Activism and Innovative Value in Hospitality” offers a fresh
perspective on how hotels transform environmental responsibility into lasting
competitive advantage. Rather than viewing sustainability merely as compliance,
this book demonstrates that success depends on developing organisational
capabilities that create value for guests. It argues that environmental
initiatives influence customer behaviour because guests perceive them as
authentic and beneficial to their experience.
Building
on contemporary research in strategic management, marketing, and consumer
behaviour, the book introduces an integrated framework linking Green Dynamic
Capabilities, Customer Belief in Green Dynamic Capabilities, Perceived
Authenticity of Brand Activism, and Perceived Appeal of Innovative Value
Propositions. Through practical examples, it explains how environmental
capabilities become visible to guests, how trust is formed, and why
sustainability-driven value creation matters more than claims.
Designed
for hotel executives, practitioners, researchers, and students, the book
bridges theory and practice with actionable insights. It provides a roadmap for
designing sustainability initiatives that strengthen guest trust, enhance
customer experience, encourage loyalty, and improve competitiveness.
Ultimately, the book shows that the greatest advantage belongs not to hotels
that communicate sustainability the loudest, but to those that embed it
authentically into every aspect of the guest experience.
Judul : The Green Advantage : How Customer Beliefs in Green Dynamic Capabilities Drive Authentic Brand Activism and Innovative Value in Hospitality
Penerbit : PT Nasya Expanding Management (Penerbit NEM)
ISBN : Sedang Proses
Penulis : Evo Sampetua Hariandja
Ukuran : 14.8 x 21 cm
Tebal : xxviii + 366 halaman
Harga : Rp85.400,00
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